Delivery & Returns
0. Click & Collect
0.1 Click and collect orders can only be collection from Bodyshocker (Monkspath Business Park, Highlands Rd, Shirley, Solihull B90 4NZ).
0.2. Orders can be collected between Monday – Friday 09:00 – 17:00. Please allow at least 1 working day before collecting your order. Bodyshocker will not be open public or bank holidays. If you are unsure, please contact us on 0121 709 0433.
1. Delivery
1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website bodyshocker.co.uk
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. / This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
2. Free delivery
2.1 We offer standard delivery to all mainland UK addresses on all orders over £40.
2.2 All other orders will be subject to delivery charges as detailed in Section 5.
3. Geographical limitations
3.1 We will usually be able to deliver to the following countries and territories: Mainland England, Scotland, Wales, Northern Ireland.
3.2 We may from time to time agree to delivery products to other countries and territories.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) If you have UK mainland delivery address you will be able to select standard or next day delivery.
(b) Next day delivery typically takes 1 working day for expedited; and standard delivery usually takes between 3-5 days.
4.2 If you place your order before 1pm on a working day, these time periods run from the close of business on that day; if you place your order after 1pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5. Delivery charges
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order. This information will be displayed before the checkout is confirmed.
5.3 The cost for deliveries to Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland, The Channel Islands & The Republic of Ireland will be generated on the checkout when you enter your address. Delivery costs vary based on item weights and postcodes.
6. Delivery tracking
6.1 Delivery tracking is available in respect of most of our orders of our products.
6.2 We will notify you upon dispatch. You will then receive an email with tracking details directly from the nominated courier when your item(s) are out for delivery. Enter the tracking number provided into the couriers tracking form on their website.
7. Receipt and signature
7.1 All deliveries must be received in person at the delivery address.
7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
8. Collection
8.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
9. Delivery problems
9.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
9.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
9.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
10. Undeliverable Orders
10.1 If a parcel is undeliverable it will be returned to us, there are several reasons why a parcel may be returned:
10.2 Incorrect address; If the address supplied is incorrect or outdated the parcel will typically returned to us by the carrier or the unintended recipient.
10.3 Incorrect address format; If our system doesn’t recognise the way an address was entered the parcel may be assigned to a carrier that can actually deliver to that address
10.4 Failed Delivery Attempts; Most carriers make more than one attempt to deliver a parcel. If they cannot successfully deliver a parcel it will be returned to us.
10.5 Illegible Address; In rare cases address labels may become impossible to read in transit. If that happens a carrier will return the parcel to us.
10.6 Damaged in Transit; If a parcel is damaged while it’s on its way to you the carrier may return it without attempting delivery.
Returns Policy
1. Returns
1.1 In the unlikely situation that you wish to return your goods, please first contact us at [email protected] and explain the situation. We will then advise you whether to return the goods to ourselves or the manufacturer depending upon the problem. We accept the return of goods sent back to us within 30 days of receipt. If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items or offer you an alternative product of similar value as a replacement if required. All you pay for is the return postage of the unwanted goods and our original postage costs to you. We do not, however, accept the return of opened and/or part used goods.
1.2 Please make sure we receive your returned items, within 30 days from the day you receive them, to be refunded in full via the original payment method.
1.3 If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), Bodyshocker reserve the right not to offer you a refund in full. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.
1.4 No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
1.5 Refunds can only be given for products which are returned to us in their original condition. We cannot issue a refund for any item which has been opened or used.
1.6 Photo evidence of any damage and/or default is required for all damaged items that need to return.
2. Products That Cannot Be Returned
2.1 The following items cannot be returned within the terms of our refund policy:
(a) Gift Cards
(b) Frozen or perishable goods
(c) Samples or free items
3. How To Return Goods
3.1 To return items you are advised to contact us first on [email protected] so all the relevant information is included in your parcel when you return it.
3.2 We suggest you return your items via Royal Mail recorded delivery to ensure that if it doesn’t arrive with us you can put in a claim. Please use sufficient packaging to ensure the contents are not damaged in transit.
3.3 If an order is returned to us because no one has been at the shipping address to receive the items and no other arrangement has been made between the customer and the couriers, the item will be refunded minus a 20% restocking fee.
3.4 If the customer has refused delivery (with no mistake on our part) and the item is returned to us, a 20% restocking fee will apply plus the cost of the delivery both to the customer and the return delivery back to us. Refusal of correct deliveries is deemed to be breaking our terms and conditions unless there is a mistake with the order, or the order has been damaged in transit.